POLICIES

 The  following terms and conditions apply to clients of Critter Sitter. By  using Critter Sitter services client agrees to all such terms and  conditions. Critter Sitter reserves the right to change its terms and  conditions at any time without prior notice. Client is responsible for  regularly reviewing these terms and conditions. 

PAYMENT

 Payment  for service is to be made prior to or on the first day of service. As  we are not set up to take credit card payments, payment are accepted as  cash or a check only. 

SURCHARGES

 A  late fee of $10.00 will be applied daily to all payments not received  within 5 days of the completion of service.  A fee of $10.00 will be  added if we have to make a special trip to meet you for collection of  our payment.  Critter Sitter reserves the right to invoice and bill, at  $15.00 per half hour or any portion thereof, for additional time spent  over a 30-minute visit that is necessary for the care of the client’s  pets and home. This includes, but is not limited to, service and time  for the following: all veterinary trips; pet illness; excessive clean-up  resulting from pet incontinence, accidents or frequent vomiting;  complications administering medications; obtaining pet food, medication  or supplies; wait time for emergency home repair or locksmith services;  search for pet that has escaped confinement or leash. Client will be  responsible for all expenses incurred and reimburse Critter Sitter upon  return.​ 

EMERGENCY VET CARE

 In  the event that a pet becomes ill or has other medical emergency and the  specified vet is unavailable, pet will be taken to the nearest  emergency clinic or other clinic specified by the client. All reasonable  attempts will be made to contact client in case of emergency and if  client is unreachable, Critter Sitter  and its representatives have  permission to authorize any care that the vet deems necessary for the  pet’s health, safety, and survival.
At the time of the initial  interview, the client will have to sign a medical authorization form in  which they give Critter Sitter express permission to have their pet seen  by veterinarian and have the costs billed to the client.  If a vet  visit is necessary, a transport fee of $25.00 per hour will be chacrged  to the client. 




 For  the safety of the pet and others, it is recommended that pets be up to  date on vaccinations. Should anyone be bitten or otherwise exposed to  any disease or ailment received from client’s pet, it will be the  client’s responsibility to pay all costs and damages incurred by the  victim. 

KEYS

 Keys  are required at the time of the initial consultation. For gated  communities, a gate card or code access is also required. Some clients  also provide a garage opener or code. Your set of keys will be used only  by us.  For security purposes, keys are securely stored and locked when  not in use for services. Key labels will reflect only the first name of  the pet, it will NOT contain any last name or address.
Most Critter  Sitter clients are repeat customers and typically leave keys on file  with Critter Sitter for future services ("latch-key-client" program). If  keys are returned to the client, there will be a charge of $10.00 on  future services, both for pick up and returning the key. If client  requests a key be left outside house or apartment, client is responsible  for any incident that may occur if key is found and home is entered by  someone unauthorized. 
If keys become unusable, lock malfunctions,  client fails to leave a key or for any other reason beyond the control  of Critter Sitter, then Critter Sitter and its representatives have  authorization to employ the services of a locksmith to gain entry into a  client’s home on client’s behalf to provide pet and home care. Client  is responsible for all expenses incurred including surcharges for wait  time spent by Critter Sitter and its representatives. Client will  reimburse Critter Sitter immediately upon return for all surcharges and  expenses associated with locksmith services during their absence. 

TERMINATION OF SERVICES

 

If  client moves or for any reason requests to terminate future services  with Critter Sitter, client may request return of all keys, cards, and  openers. Once client has closed their account all labels are removed  from keys and are typically mailed, returned in person, or client can  come pick it up.  If client wants us to deliver their key to them, there  will be a $10.00 charge.   If client does not close their account or  provides no address for mailing or prefers keys not be mailed or is  unreachable for a reasonable period of time, Critter Sitter will  securely recycle or dispose of all keys, cards, and openers at no cost.

Critter  Sitter reserves the right to terminate service if Critter Sitter or its  representatives determine that client’s pet poses a danger to the  health or safety of Critter Sitter, its representatives, or others or  that the pet’s health or safety is at risk. If concerns prohibit  CritterSitter and its representatives from caring for the pet, client  authorizes for pet to be cared for by another service with all charges  to be charged to the client.

QUALITY STANDARD OF CARE

 Critter  Sitter provides quality care for pets and homes at very affordable  rates. True standards of care and peace of mind are an integral part of  Critter Sitter's services. To ensure pet’s health and safety and to keep  watch on the home, a minimum of one visit per day for homes with a pet  is required. Time is essential in providing first aid and obtaining  veterinary care if an emergency were to arise. Response time is also  critical during home emergencies such as floods, power failure, fire,  severe weather, or break-in.
 

LIABILITY

 Due  to the extreme unpredictability of animals, Critter Sitter and its  representatives cannot be held responsible for any unusual mishaps (i.e.  pets refusal to take medication, escaping yard, biting, eating or  destroying household items, damage to inside/outside of home, personal  injury/accidental death). If client requests pet to have outside access,  client releases Critter Sitter and its representatives from all  liability for loss, injury or death to pet. Client is liable for injury  or damage to Third Parties. Client authorizes Critter Sitter and its  representatives to take photos of clients pet for their file and for  Critter Sitter's website. All photos taken are the property of Critter  Sitter. Visit times are approximate and subject to change based on the  needs of all pets under Critter Sitter and its representatives care.  Critter Sitter and its representatives are entrusted to use their best  judgment in caring for pets and homes, in the event of an emergency  situation, inclement weather or natural disaster. Critter Sitter and its  representatives will be held harmless for consequences related to such  decisions. Critter Sitter and its representatives will provide services  in a reliable, caring and trustworthy manner. In consideration of these  services, the client expressly waives and relinquishes any and all  claims against Critter Sitter and its representatives except those  arising from negligence or willful misconduct on the part of Critter  Sitter or its representatives. For proof of liability, Critter  Sitter does not share its services with pet sitters outside our pet  sitting team, any nonresident of the home, or any non-family member.     

DOG BODY LANGUAGE